When Time Warner Cable is experiencing Internet or TV trouble it means you are probably down or offline. There are ways to see the latest updates on when service from TWC will be restored in your area so you can get back online.
A nationwide outage was recently reported and resulted in Time Warner Cable down for several hours affecting most all of their customers. If you too have been affected by the Internet being down from Time Warner there are some tools you can use to see what your status is. The easiest way to get around of not having any Internet is to turn your data on for your phone if you have one and visit the Facebook account at https://www.facebook.com/twc or the Twitter account at https://twitter.com/TWC to see if any official updates have been posted.
If no official updates are available you can submit a request to chat or for a call back to look at your Internet or TV being down at https://www.timewarnercable.com/en/support/overview.html or start calling their customer service number at 1 (800) 892-2253 to speak to a representative.
When service is down in nationwide or in large areas you may spend some time on hold waiting for someone to report your problem to because of the long wait times.
Other web resources to try to report besides the 1 (800) 892-2253 number include these:
You can also use a down detector service to see who else is reporting no Internet or TV service and it could indicate a wider problem with Time Warner Cable Down for everyone. That is at http://downdetector.com/status/time-warner-cable to try.
Report your outage so they can begin to fix your problem and get you back online in your local area and it can help bring other customers up who have not realized they were down or not.