The Aetna login page on Member.Aetna.com is for individuals and families, employers, healthcare providers, and insurance producers to manage an account online.
More members access the service as employees and individual purchasers to use their insurance for health plans and dental coverage than any other source.
Start at https://member.aetna.com/appConfig/login/login.fcc and enter a user name and password to perform a secure log in. All first time users will need to register for an account first.
Assistance with a login problem or resetting passwords that were already established are found at the call center. To speak with an agent for help please call Member Services at the 1-800-872-3862 phone number.
You will be able to get help with signing in, talk with health care professionals, find an application request, or leave feedback on the website.
Resources for self-help online are found below in the resources section if you prefer to use them instead of calling in for support.
User names are required to be between 25 and 6 characters. Your user name also carries over with Aetna as long as you have an active policy with them. This includes changing jobs or insurance types.
The portal is designed to be a secure member account method of managing your health benefits. You can track your claims, view your member ID card, refill prescriptions or find a nearby doctor with an Aetna login.
There are alternatives if you are mobile and needing account information. An alternative to using the website for managing your insurance policy is done through the mobile app.
There are two ways to download and install the mobile app on your iPhone or Android device. You can scan this QR Code with your phone or text the word “Apps” to 23862 for a download link reply.
Your Aetna login will work the same way in the app as it does on member portal once you have the app installed. WiFi or a data connection must be on for access to your account.